Automate Your Inbox with AI-Powered Email Triage & Response
- ■IntegrationGmail API (Pub/Sub real-time)
- ■Triage Speed< 30 seconds per email
- ■Auto-Reply Rate60-70% of inquiries
- ■Language DetectionAuto-detect + match response
OwnlyBrand's AI Email Relay integrates directly via Gmail API to instantly classify, prioritize, and respond to every inbound email in under 30 seconds. It uses your verified product knowledge base to draft accurate, language-matched replies for common inquiries. This ensures critical communications are never missed while dramatically reducing your team's email workload.
What Sets Our AI Email Relay Apart
Instant AI Triage & Intent Classification
Every incoming email is analyzed and classified by buyer intent—such as product inquiry, pricing request, or complaint—within seconds. It's assigned a priority level so your team always addresses the most critical communications first.
Knowledge-Based Auto-Reply Generation
Professional, on-brand responses are drafted using your verified product data, pricing, and terms. This guarantees accuracy and consistency, and replies are automatically matched to the buyer's native language.
Advanced Spam & Noise Filtering
Marketing blasts, automated notifications, and irrelevant messages are filtered out before they reach your primary inbox. This guarantees your team only spends time on genuine buyer communications.
Configurable Smart Escalation Rules
High-value opportunities, complaints, and complex requests are automatically flagged and routed directly to your sales team with full context. This prevents any important lead from slipping through the cracks.
Unified Thread Management & History
All buyer interactions, whether AI-generated or human-sent, are threaded and tracked in a single, clear timeline. This provides your team with complete visibility and context for every conversation.
JinXinCai — Buyer Emails Answered in Minutes, Not Days
Challenge
US buyers emailing JinXinCai waited 1–2 days for a response. By then, they'd already gotten quotes from 3 other factories. Hot leads went cold every day.
Solution
AI Email Relay was configured with JinXinCai's product knowledge. Every incoming email is triaged instantly — spam filtered, routine questions auto-answered, hot leads escalated with full context.
Result
Buyer emails now get professional responses in minutes instead of days. Factory team only sees pre-qualified, high-value conversations. No more digging through spam to find real buyers.
Days → Minutes
Response Time
~80%
Auto-Handle Rate
Automatic
Spam Filtered
Instant
Hot Lead Escalation
Frequently Asked Questions
Replies come from your business email address (alias@ownlybrand.com or your own domain). The tone is professional and human. Buyers interact with your brand, not with a bot disclosure.
You can configure a delay before auto-replies are sent, giving your team time to review. High-stakes emails (large orders, complaints) are escalated for human review by default.
Yes. The admin dashboard shows all threads with AI-drafted and sent responses. You can jump into any conversation at any time and take over manually.
Yes. The relay works through a dedicated alias that forwards to your existing inbox. No need to change your email setup. All responses are cc'd to your team.
It connects directly via the Gmail API using Pub/Sub webhooks for real-time processing. Setup requires a Google Service Account, allowing the system to securely access, triage, and respond from your business email alias without disrupting your normal workflow.
The system auto-replies to 60-70% of common inbound inquiries, including specific product questions, standard pricing requests, and sample requests, by pulling accurate information from your configured knowledge base. Complex or high-stakes emails are escalated for human review.
Yes. You can configure a delay before auto-replies are sent, allowing your team time to review drafts. Furthermore, by default, all emails classified as high-priority—such as large order inquiries or complaints—are automatically held for human review and escalation.
It connects seamlessly via the official Gmail API using Pub/Sub for real-time webhooks. Setup involves authorizing a secure Google Service Account, after which the system monitors your designated inbox automatically without disrupting your normal workflow.
The system auto-replies to 60-70% of common, straightforward inquiries like basic product info, pricing, and sample requests by pulling data from your knowledge base. It's configured to automatically escalate high-value leads, complex questions, and complaints directly to your sales team with full context for human review.
Yes. You can configure a mandatory review delay for all auto-replies, giving your team time to check drafts. Furthermore, for high-stakes communications like large orders or complaints, the system is set by default to escalate for human review before any response is sent, ensuring complete control.
Explore More Capabilities
24/7 AI Sales Agent
Our AI sales agent operates 24/7/365, automatically handling over 70% of initial inquiries with responses in under 3 seconds. It communicates in English, Chinese, Spanish, and more, using your verified product specs and pricing logic to provide accurate, professional answers. The system qualifies leads and escalates complex deals with full context to your human team.
Learn more →Self-Building Knowledge Base — Auto-Extracted from DocumentsIndustry Knowledge Base
OwnlyBrand's Industry Knowledge Base is a self-building system that automatically extracts critical product data—like specs, MOQs, and certifications—from uploaded PDFs, spreadsheets, and images. Powered by Gemini Vision and DeepSeek NLP, it creates a single source of truth that feeds your AI sales agent and SEO content, ensuring your team has accurate, instant answers. Over 60% of data entries auto-approve on the first upload.
Learn more →Document Processing — PDF & Images to Sales KnowledgeIntelligent Document Processing
Upload your product catalogs, spec sheets, and factory photos. Our system, powered by Gemini Vision and DeepSeek NLP, extracts and structures data from 7 document classes. High-confidence data (≥85%) auto-approves, pushing directly to your knowledge base so your AI sales agent is ready in days, not months.
Learn more →Industries Using AI Email Relay
Ready to Get Started with AI Email Relay?
Start a 30-day pilot and see the results.